Vicon Support Lifecycle Policy
The Vicon Support Lifecycle Policy standardizes Vicon product support policies for products.
The Vicon Support Lifecycle Policy update went into effect March 1, 2011. Vicon will offer mainstream support for either a minimum of six years from the date of a product’s general availability, or for two years after the successor product (N+1) is released, whichever is longer.
If you have any questions regarding support for a product, please contact your Vicon Sales Representative. It is possible the product and/or software may be eligible for an upgrade or current equivalent.
Products No Longer Eligible for Tech Support
All VDR series products.
All analog Matrix, Mux, and Quad series products (including VPS, V12XX, V13XX, V14XX, V15XX and V66XX series products).
All Kollector series products with the exception of Kollector Strike (KS series) and Kollector Force (KF series). (ViconNet software support is only available for version 6 and higher.)
All VN-RAID series – front of machines say ”EonStor”
ViconNet software support is only available version 6 and higher.
All KOL1 Series products
All KOL Series RAID products (IE; UltraTrak RMXXX Series)
All Aurora Series products
All Digitek Series products
All PTZ dome products with the exception of SVFT, SN and SV series products.
All Professional Series products (including 7000 Series Controllers and 6000 Series Pan & Tilts)
All individually motorized zoom lens products
All integral PTZ dome products other than the Surveyor VFT Series
All (non-dome) motorized Pan & Tilt products
All VCR models
All Phase 8 Series products
All SMS Series products
Obsolete IQeye products
IQ04x camera series
IQ101x camera series
IQ30x camera series
IQ501x camera series
IQ51x camera series
IQ54x camera series
IQ60x camera series
IQ70x camera series
IQ71x camera series
IQ72x camera series
IQ73x camera series
IQ75x camera series
IQ8x camera series
IQA1x camera series
IQA2 camera series
IQD4x camera series
IQERx record system series
IQETEx camera and kits
IQRS2SNEx system lens
IQVAVVV1Px video alarm
The information contained in the online policies and similar documents on this website represents the current view of Vicon Industries Inc. as of the date they are posted. Because we must respond to changing market conditions and are constantly evaluating how to better work with our customers and partners, such documents should not be interpreted as legally binding commitments, but rather as flexible documents subject to change occasionally. Similarly, we cannot guarantee that any information in such documents will be error-free or kept up to date after they are posted.
All online policies and similar documents are for informational purposes only. Vicon makes no warranties, express, implied, or statutory, by posting such documents or about the information in such documents.
Vicon Industries Inc. may occasionally change any of its online policies or similar documents on this website, add or remove any terms of such documents, or remove or discontinue such documents completely, at any time. If we make any such changes, we will post the revised documents to this website, and will revise the publication date on them, but will not provide any other notice to you. We encourage you to check all online policies and similar documents relevant to your situation periodically to keep informed about their status.