Our standardized Vicon support policies for products.
Vicon offers mainstream support for six years from the date of discontinuation of the product. Although the product may still be eligible to receive tech support, there will be no further changes or software updates to the product once it is discontinued.
If you have any questions regarding support for a product, please contact your Vicon Sales Representative. It is possible the product and/or software may be eligible for an upgrade or current equivalent.
* Note this does not relate to actual product repair. For questions regarding repair eligibility please send email to firstname.lastname@example.org or call 1-800-348-4266 Option 3
All VDR series products.
All PC based products over 6 years (based on the mcode sticker)
All HD-Express & Express series products
All analog Matrix, Mux, and Quad series products (including VPS, V12XX, V13XX, V14XX, V15XX and V66XX series products).
All Kollector series products
All Windows XP based products
ViconNet software support is only available for version 8.3
All VN-RAID series – front of machines say ”EonStor”
All KOL1 Series products
All KOL Series RAID products (IE; UltraTrak RMXXX Series)
All Aurora Series products
All Digitek Series products
All Professional Series products (including 7000 Series Controllers and 6000 Series Pan & Tilts)
All individually motorized zoom lens products
All Surveyor Series products – including SVFT, SN-HD and MKII
All (non-dome) motorized Pan & Tilt products
All VCR models
All Phase 8 Series products
All SMS Series products
All ViconNet based cameras, encoders and decoders
All I-Onyx series cameras
All V96X series cameras
All V910 series cameras
IQD4x camera series
IQERx record system series
IQETEx camera and kits
IQRS2SNEx system lens
IQVAVVV1Px video alarm
IQ04x camera series
IQ101x camera series
IQ30x camera series
IQ501x camera series
IQ51x camera series
IQ54x camera series
IQ60x camera series
IQ70x camera series
IQ71x camera series
IQ72x camera series
IQ73x camera series
IQ75x camera series
IQ8x camera series
IQA1x camera series
IQA2 camera series
The information contained in the online policies and similar documents on this website represents the current view of Vicon Industries Inc. as of the date they are posted. Because we must respond to changing market conditions and are constantly evaluating how to better work with our customers and partners, such documents should not be interpreted as legally binding commitments, but rather as flexible documents subject to change occasionally. Similarly, we cannot guarantee that any information in such documents will be error-free or kept up to date after they are posted.
All online policies and similar documents are for informational purposes only. Vicon makes no warranties, express, implied, or statutory, by posting such documents or about the information in such documents.
Vicon Industries Inc. may occasionally change any of its online policies or similar documents on this website, add or remove any terms of such documents, or remove or discontinue such documents completely, at any time. If we make any such changes, we will post the revised documents to this website, and will revise the publication date on them, but will not provide any other notice to you. We encourage you to check all online policies and similar documents relevant to your situation periodically to keep informed about their status.
Find Vicon products that are protected by patents in the U.S. and elsewhere.
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