Vicon Support Lifecycle Policy

Our standardized Vicon support policies for products.

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The Vicon Support Lifecycle Policy update went into effect March 1, 2011. Vicon will offer mainstream support for either a minimum of six years from the date of a product’s general availability, or for two years after the successor product (N+1) is released, whichever is longer.

If you have any questions regarding support for a product, please contact your Vicon Sales Representative. It is possible the product and/or software may be eligible for an upgrade or current equivalent.

Products No Longer Eligible for Tech Support

* Note this does not relate to actual product repair. For questions regarding repair eligibility please send email to repair@vicon-security.com or call 1-800-348-4266 Option 3

All VDR series products.

All PC based products over 6 years (based on the mcode sticker)

All HD-Express & Express series products

All analog Matrix, Mux, and Quad series products (including VPS, V12XX, V13XX, V14XX, V15XX and V66XX series products).

All Kollector series products

All Windows XP based products

ViconNet software support is only available for version 8.3

All VN-RAID series – front of machines say ”EonStor”

All KOL1 Series products

All KOL Series RAID products (IE; UltraTrak RMXXX Series)

All Aurora Series products

All Digitek Series products

All PTZ dome products with the exception of SVFT, SN and SV series products.

All Professional Series products (including 7000 Series Controllers and 6000 Series Pan & Tilts)

All individually motorized zoom lens products

All Surveyor Series products – including SVFT, SN-HD and MKII

All (non-dome) motorized Pan & Tilt products

All VCR models

All Phase 8 Series products

All SMS Series products

All ViconNet based cameras, encoders and decoders

All I-Onyx series cameras

All V96X series cameras

Obsolete IQeye products

IQD4x camera series

IQERx record system series

IQETEx camera and kits

IQFASTBOTSW software

IQNITELTESW software

IQNVRx software

IQRECORDERSWx software

IQRS2SNEx system lens

IQVAVVV1Px video alarm

IQ04x camera series

IQ101x camera series

IQ30x camera series

IQ3REC2

IQ501x camera series

IQ51x camera series

IQ54x camera series

IQ60x camera series

IQ70x camera series

IQ71x camera series

IQ72x camera series

IQ73x camera series

IQ75x camera series

IQ8x camera series

IQA1x camera series

IQA2 camera series

The information contained in the online policies and similar documents on this website represents the current view of Vicon Industries Inc. as of the date they are posted. Because we must respond to changing market conditions and are constantly evaluating how to better work with our customers and partners, such documents should not be interpreted as legally binding commitments, but rather as flexible documents subject to change occasionally. Similarly, we cannot guarantee that any information in such documents will be error-free or kept up to date after they are posted.

All online policies and similar documents are for informational purposes only. Vicon makes no warranties, express, implied, or statutory, by posting such documents or about the information in such documents.

Vicon Industries Inc. may occasionally change any of its online policies or similar documents on this website, add or remove any terms of such documents, or remove or discontinue such documents completely, at any time. If we make any such changes, we will post the revised documents to this website, and will revise the publication date on them, but will not provide any other notice to you. We encourage you to check all online policies and similar documents relevant to your situation periodically to keep informed about their status.

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Find Vicon products that are protected by patents in the U.S. and elsewhere.