EN
Vicon offers technical and sales support to our partners around the world. Our team is ready to assist you with whatever challenge you may face.
Vicon has been supporting business surveillance needs since the 1970s, making us one of the most experienced tech support teams in the industry. Our goal is to keep your cameras, VMS and access control system running at peak performance. Our US-based team has expertise in both IT and security technologies and have over 150 years of combined expertise in the industry.
Our specialists are tech-savvy problem-solvers that go the extra mile for you.
Please ensure that your product has not been discontinued or terminated, as our current support policy means we only support active products.
Please ensure that you know your Customer ID number when calling Vicon Technical Support. If you don’t have this number, your call will be forwarded to your local Vicon sales representative who will need to confirm that you are a Vicon partner that is eligible for support.
US 1-800-348-4266, ext. 2
Europe +44 (0)1489 566300
Outside the US and Europe 1-631-952-2288, ext. 2
Asia Pacific +65 81983309
International Tech Support is provided 24/7 via callback. Please click the button below to request technical support assistance. A Vicon representative will contact you at Vicon’s expense.
Contact your parts coordinator at 1-800-348-4266, option 4, to inquire about procuring piece part or sub-assemblies required to meet your specific servicing needs.
Correspondence via email can be accomplished by sending your specific requests to parts@vicon-security.com. Voice mail capabilities exist to compliment your business transactions.
To help assist you:
Should servicing be required, simply contact the Service Repair Coordinator at 1-800-348-4266 Option 4. For your added convenience, correspondence can also be initiated via email address repair@vicon-security.com or, when the circumstances permit, by taking advantage of our voice mail capabilities.
Learn more about Vicon Standard Equipment Warranty.
Important Cookie Information – This message will only appear once.
Vicon websites use cookies. By continuing to browse the site you are agreeing to our use of cookies. For more details about cookies and their use, please see our Privacy Policy.