Vicon offers technical and sales support to our partners around the world. Our team is ready to assist you with whatever challenge you may face.
Vicon has been supporting business surveillance needs since the 1970s, making us one of the most experienced tech support teams in the industry. Our goal is to keep your cameras, VMS and access control system running at peak performance. Our US-based team has expertise in both IT and security technologies and have over 150 years of combined expertise in the industry.
Our specialists are tech-savvy problem-solvers that go the extra mile for you.
Please ensure that your product has not been discontinued or terminated, as our current support policy means we only support active products.
Please ensure that you know your Customer ID number when calling Vicon Technical Support. If you don’t have this number, your call will be forwarded to your local Vicon sales representative who will need to confirm that you are a Vicon partner that is eligible for support.
1-800-348-4266, ext. 5
+44 (0)1489 566300
Outside the US and Europe
1-631-952-2288, ext. 5
International Tech Support is provided 24/7 via callback. Please click the button below to request technical support assistance. A Vicon representative will contact you at Vicon’s expense.
1-800-348-4266, Option 4
Outside the US and Europe
1-631-952-2288, Option 4
Send email to request assistance with software registration.
Please note that support is provided M-F between the hours of 8:30 a.m. and 5:00 p.m., Eastern Time. Please keep this in mind when indicating a desired call-back time.
Contact your parts coordinator at extension 369 to inquire about procuring piece part or sub-assemblies required to meet your specific servicing needs.
Correspondence via email can be accomplished by sending your specific requests to email@example.com. Voice mail capabilities exist to compliment your business transactions.
To help assist you:
Should servicing be required, we offer several Factory Authorized Service Centers in the continental United States. We also offer the services of an additional center in Canada. By simply contacting the Service Repair Coordinator at extension 384, the service location that best meets your need will be identified. For our customers that are familiar with the Service Center Network please do not hesitate to contact them directly; a complete list of Service Centers can be found below. For your added convenience, correspondence can also be initiated via email address firstname.lastname@example.org or, when the circumstances permit, by taking advantage of our voice mail capabilities.
Learn more about Vicon Standard Equipment Warranty.
Audio Video Sys. Inc.
1860 Old Okeechobee Rd. #104
West Palm Beach, FL 33409
145 Barr Unit 2
ST. Laurent, Quebec
Canada H4T 1W6
400 Matheson Blvd E.,Unit 5
Canada L4Z 1N8
L.A.M. Technical Services Ltd
Contact: Kathleen or Marcel
18311 – 105 Ave., Suite 101
Canada T5S 2K9
Call for an RA repair number
Toll-free in Canada: 1-866-447-2043
11000 E. Rush St,STE2
South El Monte, CA 91733
Contact: Tam Tran/Jane Hayman
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