Field Services and Project Engineering

Advanced projects with elaborate system requirements often demand special attention ensuring proper configuration and minimal downtime.

Vicon currently offers on-site support via certified system engineers to facilitate this process. Having a dedicated and fully-trained engineer on site will help you streamline the installation process and ensure successful and timely deployment.

Engineers can also be requested for new system implementation, system health assessments, technical consulting or onsite troubleshooting.

Vicon offers on-site support via certified system engineers.

New System Implementation

Assistance during the installation phase of a new project
Ensures that the system is installed correctly the first time
Tests for system and network reliability
Verification that installation meets or exceeds Vicon specifications
Basic ViconNet training for dealers and end users
Completion of Site Commissioning checklist

System Health Assessments

Benchmarking service designed to ensure high level of system performance
Review recording scheme and camera settings
Verify database continuity
Confirm proper installation of all current ViconNet software and camera firmware
Perform network bandwidth tests

Technical Consulting

Assistance with system design, expansion and planning
Network configuration recommendations
Specification review and recommendations
Customized solutions for unique installation requirements

Onsite Troubleshooting

Support solution to assist integrators who encounter issues at an install site that are beyond the scope of phone support
System and network troubleshooting
Priority access to high level engineering staff

Interested in more information or interested in buying?

Please contact us and we will follow up on your request.