Valerus VMS Platform Makes Security Monitoring More Simple and Efficient
Construction of the Cathedral of Saint John the Divine began in 1892, and like the great medieval cathedrals and churches of the world, it remains a work in progress. So does its security system, which is continuously being expanded and refined to meet the rigorous demands of such a high-profile and heavily trafficked historic site. Its latest update is a new Valerus video management system from Vicon and the addition of 23 new high-resolution Vicon IP cameras.
Responsibility for the Cathedral of Saint John the Divine’s security system falls to Keith Hinkson, the Director of Security, and Geoff Smith, the Director of Technology. For the past decade, they have worked together with ITsavvy, a Chicago-based IT products and technology solutions provider, initially for managed support of their exchange server, and in more recent years, for the installation and maintenance of their physical security systems. Greg Montgomery, Director of Project Management at ITsavvy’s Hauppauge, NY offices, has played a key role in guiding them through the evolution of their surveillance system, bringing it to the highly advanced state that it is today. When Vicon launched Valerus in early 2017, Keith recommended that the Cathedral of Saint John the Divine migrate to the new solution from an older Vicon platform so as to take advantage of its enhanced features and simplified user interface.
"Since we’ve installed the system, TSA violations through unsecured doors have gone to zero. Our use of video analytics for back flow prevention is really an incredible use of technology.”
- Mike Supkis, Police and Fire Chief
"Vicon gives us peace of mind that Teddy Roosevelt’s treasures will be protected and preserved for future generations.”
- Susan Sarna, Museum Curator and Director of Security
"The networkability of the Vicon system has put us in total control of what we want to do.”
- Steven Cox, Head of Security
"Dow Jones was impressed with the product and the quality, but the key for them was Vicon’s history of international support. No one else could match it.”
- Jim Tapp, Vice President of Sales and Marketing
"Among the 15 different IP camera models, our committee felt the IQeye was the best camera for the cost, but it also had the best image quality overall.”
- Frank Dale, Manager of Electronic Security
As head of all security operations within The Close, Mr. Hinkson decides where each camera goes. Providing safety for visitors, staff, residents and students as well as protecting the property and its many valuable artifacts, are his primary concerns. One of the problems he deals with regularly is tourists who are so busy looking around that they aren’t paying attention to their footing. “We have accidental falls, and sometimes lawsuits arise. Having cameras everywhere provides us with a visual of how accidents occurred and that can protect us from liability,” says Keith.
Other challenges relate to the services the Cathedral provides to the indigent. “We have a soup kitchen in the basement that feeds up to 300 people on Sundays. Sometimes we have guests who are disruptive. With cameras, we are able to capture footage that we can show to first responders.” Keith also cites a number of mentally ill visitors to the Cathedral who sometimes exhibit problematic behavior.
The cameras are important for protecting property as well as people. Geoff Smith explains that strategic placement of the cameras within the Cathedral has given them another resource in addition to the security guards they employ to supervise the church’s many art exhibitions and keep an eye on its priceless artifacts. Famous tapestries, sculptures and paintings are displayed within the chapels around the perimeter of the Cathedral’s interior. With the recent addition of cameras in each of these spaces, individual guards are no longer assigned to each chapel. Instead, security officers can monitor the surveillance cameras from security booths and dispatch roving guards to specific chapels, as needed.
VIP events and visits from dignitaries, which can bring thousands of people to the Cathedral of Saint John the Divine, are the most hectic and stressful times for the security team, which expands in size to accommodate such events. “Some of our more famous visitors have included Nelson Mandela, The Most Reverend Desmond Tutu and President Bill Clinton,” says Keith. “And in terms of private events with high visibility and media coverage, the funeral of James Gandolfini, TV’s Tony Soprano, ranks pretty high. That was attended by a huge number of celebrities.”
Sometimes, it’s less famous dignitaries that pose the greatest security risks. “One of the busiest times for us was the celebration of the Israeli 62nd anniversary of independence. We had all of the top Israeli officials in the US here at the same time. It posed a significant security challenge.”
Geoff says that on occasions, when the NYPD has come to look at video from their cameras, the officers have been amazed at the detail captured. “You can read the license plate off a bus from a block away.”
Keith elaborates, “If we want to give an image to the NYPD, we can zoom in and we can actually see a mole on the person’s face. These are high megapixel cameras.”
Within the Cathedral, cameras need to accommodate for challenging lighting conditions, such as sunlight passing through stained glass windows and low lighting in certain chapels to protect artifacts on display. “The Vicon cameras we use adjust automatically throughout the day,” says Keith. “We also have night vision cameras.”
Geoff explains that installing cameras in and around a property with landmark status requires coordination with city authorities. “Ultimately, aesthetic concerns will never trump security, but we do need to be sensitive to preservation of the building’s historical significance.” Greg, from ITsavvy, explains that before any cameras were installed, a complete study was done and all locations and positions of the cameras were sent to Landmarks for approval. “Vicon has been very cordial and patient in working with us and the Cathedral of Saint John the Divine on issues like these,” he says.
The new Valerus software platform has made managing video from the network of Vicon cameras much easier for the security team. Geoff explains, “We are able to view more cameras simultaneously and more expeditiously. Health monitoring, archiving, searching and exporting…all those features are also so much easier now. When we look at the health dashboard and see that there are no errors, it gives us confidence that everything is working as it should.”
The system is monitored from two security booths with full time guards, the Security Director’s office and from a viewing station in the server room. Greg says, “One of the really nice things about Valerus is that because it uses a thin client, the interface is always the same. The Security Director and others routinely log in from home, and with Valerus, the user experience is consistent. There are no limits to features or different ways to navigate if you’re using a mobile device or connecting remotely.” Geoff agrees. “In addition to viewing from the server room, I like being able to see all of the cameras right on my desktop computer in my office.”
“We all have cameras, and we share with each other any information we have. If something happens, we all do what we can to help local law enforcement, including sharing video and still footage of persons of interest.”
With Valerus now in place, it’s much easier for Keith’s team to assist with investigations. “The searching feature is so much easier on Valerus, and we can see up to 99 cameras on one screen. This is huge for an institution like ours. I can go from one camera to the next with no trouble whatsoever.”
While the Cathedral of Saint John the Divine’s security organization operates as part of the greater community formed by the 26th Precinct, the team at ITsavvy contributes as members of the Cathedral’s own in-house security team. In fact, an employee from ITsavvy works onsite alongside Geoff and his staff three days each week. Of this unusual relationship, Geoff says, “I’m all about service.
I hope I wouldn’t accept an inferior product in place of good service, but the quality of service is paramount when I work with a vendor. We have a superb relationship with ITsavvy. I count on them.”
Fortunately, Geoff is equally pleased with the performance of the Valerus system. “Anything we’ve wanted in a system is now included. We may not be taking advantage of it yet, but it’s there.” With system expansion and enhancements an ongoing project with no end in sight, the Cathedral of Saint John the Divine’s new security system – like the Cathedral itself – now has a foundation equipped to grow and evolve along with the community it serves.
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