Vicon’s Valerus Delivers Performance and Value to Chattanooga’s Play Dog eXcellent
While PDX Managing Partners, Nancy Miller and Bev Eitner, seek to provide their charges with a fun, social and caring environment, they never forget that their foremost responsibility is to keep the dogs as safe as possible. Their flourishing business serves an average of 120 dogs each day, occasionally spiking to over 160. The business has always had a surveillance system in place, but with new services and additional clients, the owners needed enhanced tools to support their operations and staff. Enter Pendell Meyers, with Meyers Security. His years in the Electronic Security business were put to the test discovering the unique requirements of the facility and implementing a technology upgrade that balances performance needs with cost-sensitive strategies.
``With the new HD cameras, I can see the white on his toes and on his chest. I know which dog 'm looking at.``
Nancy Miller, PDX Managing Partner
The training arena, created from the old skating rink, was another space that required some special attention. This is a large open area where there is often lots of activity. Pendell recommended using two of Vicon’s 360 degree 12MP cameras, which could provide coverage of the entire arena instead of using 8 to 10 traditional fixed cameras. This was a highly cost-effective solution, reducing camera hardware, licensing fees and installation labor. The cameras also provide an unexpected benefit. Because of their wide, unobstructed field-of-view, Nancy can play back and study video of agility exercises she does with the dogs, helping to make her training more effective. She says, “When I get to the point where I’m comfortable enough with it, we may use it as a teaching tool in some of our classes.”
``The new Valerus system is an important tool that helps me and my staff do our jobs better.````
Nancy describes the interface as “very easy to use. Without a lot of technical experience, I can do what I need to do, including searching for specific incidents from recorded video.” In just the six months since the system was installed, Valerus has helped to address security, management and training issues. Nancy has used it to identify the make and model of a car responsible for drive-by vandalism in the parking lot, monitor the performance of staff members interacting with the dogs, and provide video of “teachable moments” of dog behavior to use in staff training. “I can show them recorded examples of where something could have been done better, so that they learn from it.”
She says that Meyers Security and Vicon have been excellent to work with. “This whole experience has been wonderful. Pendell and Mike have been great; they’ve answered any concern just as quickly as they can get to it.
“People’s dogs are like their children, and when my customers leave their kids with me, they want to know that we have a number of people watching them at all times – not just looking at them through video cameras. But it’s my job to keep those dogs safe, and the new Valerus system is an important tool that helps me and my staff do our jobs better. It’s an investment that I’m confident will serve us well into the future.”
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