Technical Support

Vicon’s Technical Services Team is dedicated to providing world-class support to our customers. We provide extensive online resources as well as phone support to diagnose and address hardware and software problems when they arise. Below is a short description of many of the resource offered on this website. Use the left navigation menu to access them.

ViconNet Video Tutorials 

These streaming videos visually demonstrate how to perform many common procedures related to setting up and using your ViconNet system.

Software Downloads

Download the most current software and patches for use with your system. Registration is required to access these files.

 

Technical Bulletins

Technical bulletins alert you to issues that pertain to the on-going use and maintenance of your system.

Technical Tips

Technical Tips provide general  information on technologies and procedures relevent to our products. They will help you better understand how to set up and derive maximum performance from your security system. 

Interconnect Drawings

These helpful illustrations show typical system configurations and hardware connections.

Contact Technical Support

US and International
Director of Customer Service, Kenneth Rohan

Contact Technical Support:
Within the US: 1-800-348-4266 Press Option 5
Outside the US and Europe: 1-631-952-2288, ext. 5

If you are having problems registering ViconNet software, click here.

Customers requesting technical support are required to verify their status by providing a customer ID number in order to be passed through to the technical support queue. Requests for support from other sources will be directed to their dealer/integrator for technical support. Our technical support team can be reached either by phone or by completing an online request form. For a complete explanation of our support policy, click here.

Europe and Middle East
Director of Technical Services, Guy Nixon

Contact Technical Support:
UK +44 1489 566330
France & Benelux +32 27128780
Italy +39 02 95938250
Spain +34 91 301 61 42
support@vicon.co.uk