Vicon Support Lifecycle Policy
The Vicon Support Lifecycle policy standardizes Vicon product support policies for products. The Support Lifecycle policy update went into effect March 1, 2011. Vicon will offer Mainstream Support for either a minimum of 6 years from the date of a product’s general availability, or for 2 years after the successor product (N+1) is released, whichever is longer. If you have any questions regarding support for a product, please contact your Vicon representative at 1-800-348-4266. It is possible the product and/or software may be eligible for an upgrade or current equivalent.
| All ViconNet version software prior to V4. (Exception: United States Postal Service V3.2C)|
| All KOL1 Series products|
|All KOL Series RAID products (IE; UltraTrak RMXXX Series)|
| All Aurora Series products|
| All Digitek Series products|
| All VPS324 - 328 Series products|
| All 1200 and 1300 Series products|
| All Professional Series products (including 7000 Series Controllers and 6000 Series Pan & Tilts)|
| All individually motorized zoom lens products|
| All integral PTZ dome products other than the Surveyor VFT Series|
| All (non-dome) motorized Pan & Tilt products other than the V380PTX|
| All VCR models|
| All Phase 8 Series products|
The information contained in the online policies and similar documents on this Web site represents the current view of Vicon Ind. Inc. as of the date they are posted. Because we must respond to changing market conditions and are constantly evaluating how to better work with our customers and partners, such documents should not be interpreted as legally binding commitments, but rather as flexible documents subject to change occasionally. Similarly, we cannot guarantee that any information in such documents will be error-free or kept up to date after they are posted.
All online policies and similar documents are for informational purposes only. VICON MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, BY POSTING SUCH DOCUMENTS OR ABOUT THE INFORMATION IN SUCH DOCUMENTS.
Vicon Industries Inc. may occasionally change any of its online policies or similar documents on this Web site, add or remove any terms of such documents, or remove or discontinue such documents completely, at any time. If we make any such changes, we will post the revised documents to this Web site, and will revise the publication date on them, but will not provide any other notice to you. We encourage you to check all online policies and similar documents relevant to your situation periodically to keep informed about their status.