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SERVICE AND PARTS: U.S. and International

Genuine Factory Replacement Components:

Contact your Parts Coordinator at extension 369 to inquire about procuring piece part or sub-assemblies required to meet your specific servicing needs.

Correspondence via email can be accomplished by sending your specific requests to gcancilla@vicon-security.com.  Voice mail capabilities exist to compliment your business transactions.

To help assist you:

• Please have your six (6) digit product code available when calling for assistance. The product code can be found on the silver or white label attached to the main chassis. For some models the label may be affixed to the inside of the unit. Should the product code not be available, the model number and / or model family name may be found on the front or top panel.
• When dealing with printed circuit boards and / or plug-in cards, the first ten (10) digits of the twelve (12) digit board part number will help us identify your product. The board number takes the form: xxxx-xxxx-xx-xx.
• If neither of the above identification methods are available to you a digital photo and a follow up conversation will allow us the best opportunity to help with your component request. Please send your digital photos to gcancilla@vicon-security.com.

Product Servicing:

Should servicing be required, we offer several Factory Authorized Service Centers in the continental United States. We also offer the services of an additional center in Canada. By simply contacting the Service Repair Coordinator at extension 384, the service location that best meets your need will be identified. For our customers that are familiar with the Service Center Network please do not hesitate to contact them directly; a complete list of Service Centers can be found below. For your added convenience, correspondence can also be initiated via email address knefsey@vicon-security.com or, when the circumstances permit, by taking advantage of our voice mail capabilities.

To help assist you:

• When returning product or parts to Vicon Corporate Headquarters please ensure that the Return Authorization (RA) or Part (PT) return number issued to you is clearly indicated on the outside of the carton.
• For your convenience Vicon offers a Flat Repair Fee for many of our out of warranty products when servicing is performed at Vicon Corporate Headquarters. This fee covers material and labor needed to service your product. Should you choose, the need to be contacted by Vicon to request a purchase order may be avoided if it is supplied at the time of the RA request. Under no circumstances will Vicon proceed with your servicing request should the product incur additional charges needed to complete the servicing of your product.
• To help expedite the servicing of your product please include within the shipping carton a detailed explanation of the symptoms and contact information for the person most familiar with the problem, should we need to have one of our technicians contact you to discuss the specifics of your service request.
• Because select families of product are only serviced at Vicon Corporate Headquarters, please contact us directly if you are unsure as to which location can best meet your servicing needs.
• For your convenience and review, the “Vicon Standard Equipment Warranty” policy can be found below.

Factory Authorized Service Centers

View Our Warranty